FAQ

1. How long does domestic shipping take (within Germany)?
For information about delivery times click here: www.goodydoo.de/en/versandarten/

2. How long does shipping take within Europe (outside Germany)?
For information about delivery times click here: www.goodydoo.de/en/versandarten/

3. How much does shipping cost?
For information about shipping costs click here: www.goodydoo.de/en/versandarten/

4. What should I do if my package is missing?
Shipping generally takes 2 – 4 working days, if no other period is stated. International shipping takes 2 – 4 days after contract formation. If your package does not arrive after that period please contact us via e-mail with your order number to [email protected]

5. How can I pay?
Information about how you can make a pay-ment you can find here: www.goodydoo.de/en/bezahlmoeglichkeiten/

6. How do I return something?
If you are not satisfied with your goodydoo product you can return it within 14 days after receipt and we will refund the amount using the same method originally used by you to pay for your purchase. Please send us an e-mail to [email protected] if you would like to return your order or part of it.

7. What materials are your bracelets made of?
Our bracelets are mostly made of natural stone like quartz, agate crystal or lava stone. Some bracelets are made from other material like glass or stainless steel. We also use 925 Sterling Silver for our products. For each product, you’ll find a detailed description in the shop. For further details please contact us via [email protected].

8. How big are the bracelets?
Our goodydoo bracelets are one size. Most of them are elastic due to the rubber band. The length of these bracelets is between 7″ (17,78 cm) and 7,5″ (19,05 cm). Our handknotted bracelets out of nylon are size adjustable. The length of these bracelets is at least 7,5″ (19,05 cm) and can be expanded to 26 cm.

9. How can I be sure that my purchase helps animals in need?
Subscribe to our newsletter and you will receive information about the arrival of food donations.

10. Which animal shelters do receive the food donations?
The food donations are brought to animals shelters all over Europe that are nonprofit organisations.

11. If I return something, what is happening to my food donation?
Your food donations are brought to the shelters anyway.

12. I’m having a technical issue with the website. Whom should I contact?
If you have recurring technical problems with our website please contact us via [email protected] and tell us your problem.

13. I have another question that is not covered in the FAQ section! Whom should I contact?
Please contact us via contact form: www.goodydoo.de/en/kontakt/ or send us an e-mail to [email protected]